The Scheme’s administrator is currently handling a higher volume of queries than usual. The team have confirmed all correspondence and calls are being noted and prioritised and will be responded to. Whilst this may result in a temporary delay, the team are working to increase capacity and anticipate 4 to 6 weeks to respond to standard queries, with responses for more complicated queries taking longer.
What do I need to do?
- As a result of the high volume of queries, calls are taking longer to be answered. Please raise any queries to nwps@hymans.co.uk or via PRISM until this period has passed.
- We kindly ask that you allow for this period to pass before following up on your request.
The Scheme administrator is also offering an online PRISM demo for all members to join at 5pm on 13 May 2026. You can find the link to join in the recent newsletter sent to you.
We appreciate your patience at this busy time – please rest assured your Scheme benefits are secure.
