PRISM Login

Pensioner members

Pension increases

Keep in touch

How do I?

Manage your NWPS pension online

Register on PRISM to view your pension payslips and P60s.

Make sure we also know who you’d ideally like your pension benefits to be paid to if the worst happens – visit PRISM to check the details we have on record and update your expression of wish.

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Pension increases

  • Increases to your pension once in payment normally take place in April each year.
  • Increases take account of inflation, but different elements of your pension may increase at different rates.
  • If you have been retired for less than a year a proportionate increase is applied.

Information about the actual amount of increase is communicated to you before the increase takes effect, but it can be complex. If you have a question about increases to your pension in payment, ask the Scheme administrator.

Update your details​

If you have questions about your pension payments from the Scheme or need to notify us about a change in your personal details, contact the Scheme administrator.
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Not sure what
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Contact the Scheme administrator to find out.
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Keep in touch

Be part of our resilience team

If you were a member of the frontline Water or Wastewater teams, you can enrol to our business resilience team to support the business in case of an emergency eg pollution events, major water supply bursts or become a site ranger. You’ll receive regular training so you’re competent and confident to step into these roles when the time comes.

If you’d like to be part of this team, please email NWLtraining@nwl.co.uk for more information. We’ll review this on an annual basis and give you the opportunity to stay opted in or to opt out of this team. 

Join our retirement associations

Our associations provide a social calendar of activities and events, from day trips to summer and Christmas lunches. Whether you’re in the North or South of England, we have an opportunity for you to make new friends and catch up with old colleagues:

  • Northumbrian Water Group Pensioners’ Association – for past employees of Northumbrian Water Group in the North of England. It costs £7 a year to join. If you want to join, you can apply here.
  • Essex Water Pensioners’ Association – for past employees in Essex. Membership is only £3 a year. You can apply here.

How do I?

You can view your monthly payslip on the PRISM member portal. The Scheme administrator normally issues payslips in February/March including information about any increases to be made in April and when P60s are issued.

To report the death of an NWPS member, please contact the Scheme administrator (they may ask for details of the next of kin or executor so please have these to hand if possible).

It’s important to tell us if you have moved house, got married or have a long term partner to help us make sure we can pay your benefits promptly. You can check and update your details by visiting the  PRISM member portal or contacting the Scheme administrator.

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